Service Information

Information and Repair

Payments
Phone bills are mailed out around the 1st of each month. It covers local service charges for one month in advance and long distance charges for one month beginning the 25th of the past month. All accounts should be paid by the 20th of the month. Payment may be made by mail or in person at the following places:

Auto Pay
With the Automatic Payment Plan, your payments can be made for you automatically without writing a check. You continue to receive your monthly telephone, cable TV or internet bill on or before the 10th of each month and yet have the peace of mind knowing your payment will be made on time.

Your monthly bank statement will show you proof of your payment. When you are on the Automatic Payment Plan, your payment will automatically be deducted from your checking/savings account on the 20th of the month. If the 20th falls on a holiday or weekend, it would be deducted on the next business day. There is no charge for you to be on this plan.

You can authorize Automatic Payments quickly and easily. Authorization Form, fill out his form and return it along with a voided check.

If you have any questions, please contact Cindy at 320-986-2013 or email her at cmc@runestone.net.

Time and Temperature
You may now dial a local number for the time and temperature. Temperature reading is taken from Hoffman.

Underground Cable Location Service

Before performing ANY digging, please call Gopher State One Call to help avoid service outages for yourself and other customers. Gopher State One Call ......Dial: 811 or 1-800-252-1166. Note: You MUST contact Gopher State One Call 48 hours prior to digging.

Customer Proprietary Network Information (CPNI)
Under Federal law, you have a right and Runestone Telecom Association (RTA) has a duty to protect the confidentiality of "Customer Proprietary Network Information". This notice is to advise you of these rights and obligations, and to request that you permit RTA to use your CPNI for the purposes described here.

CPNI consists of the call, service and billing data regarding the telecommunications services you buy from RTA. RTA intends to use your CPNI information to identify and offer to you other RTA communications services that we think will be of interest to you. RTA DOES NOT sell or in any way provide this information to any other company, other than when required by law or at your written consent. RTA has the duty to protect the confidentiality of this information. And, regardless of whether you consent or not, your account will be treated confidentially.

No action is necessary if you wish to permit RTA to use your CPNI in order to tell you about RTA services, new technologies, specials or possible savings to your account. You do have a right to disapprove RTA's use or your CPNI for the purposes described in this notice, or to withdraw your consent at any time. In order to notify RTA that you do not consent to its use of your CPNI as described in this notice, you must contact us at 986-2013, available 24 hours a day, 7 days a week. Your disapproval for the use of your CPNI will not affect RTA's provision of the services you now purchase from RTA. You have the right at any time to withdraw your approval or to give your approval in you previously denied approval. Until you notify RTA of your change, your permission or denial of permission remains valid.