Runestone Internet

Technical Support

Internet Setup Instructions:

The easiest way to set up dial up internet on your computer is to use our setup file.  Instructions and the file download can be found here.

An alternate method is to use our paper instructions:

• Windows XP
• Windows ME & 2000

If you are a high speed internet customer, you are configured with static IP address.  Please use these instructions if you have high speed DSL service:

• Windows XP
• Windows Vista
• Windows 7

If you need your static IP address, please contact our Help Desk.

Frequently Asked Questions:

• Why does my computer disconnect each time I send or receive email?
• Why am I unable to open email attachments?
• How do I set up an account in Outlook Express? (Windows XP)
• How do I set up an account in Windows Mail? (Windows Vista)

Downloads:

• Internet Explorer 8
• Internet Explorer 6 (direct download)
• Mozilla Firefox Web Browser
• Mozilla Thunderbird Email Client
• FileZilla FTP Client

Speed Tests:

• Runestone Speed Test
• 702 Communications Speed Test

Remote Assistance:

If you have already gotten connected to the internet and need remote assistance, please click here.  (you will need to arrange this by phone with a support representative.)