Additional Services

Click on one of the services below for more information and usage instructions.

Annoyance Call Trace

This feature allows you to trace any unwelcome or threatening calls made to your number. When you receive this type of call:

1. Hang up on the caller
2. Wait for two seconds
3. Pick up the receiver and listen for a dial tone
4. Dial *57 (touch-tone phone) or Dial 1157 (rotary phone)
5. A recording will prompt you though the steps

This is a free feature, automatically included with your local phone service.

Anonymous Call Rejection

This feature allows you to block incoming calls from telephone numbers who use per call or per line blocking activated.  Calls from these telephone numbers will receive a recording stating the party they are calling will not accept incoming calls marked as private on their caller ID box.  Calls not using blocking will ring normally.

To Activate:

• Dial *77 (touch-tone phone) or Dial 1177 (rotary phone)

To Deactivate:

• Dial *87 (touch-tone phone) or Dial 1187 (rotary phone)

This feature is billed at $1.00 per month.

Automatic Callback

This feature allows your phone to continuously attempt redialing a busy number for up to 30 minutes. This will turn off automatically after the time is up.

To Activate:

1. When the number you dial gives you a busy signal, hang up.
2. Pick up receiver and listen for dial tone.
3. Dial *66 (touch tone phone) or Dial 1166 (rotary phone)
4. Hang up phone
5. When both your line and line of person being called are free, you receive a distinctive ring.
6. After picking up receiver, the call is completed.

To Deactivate (before 30 minute time period:)

• Dial *86 (touch-tone phone) or Dial 1186 (rotary phone).

This feature is billed at $1.00 per month.

Call Forwarding

This feature allows you to have incoming calls to your phone number forwarded to another number when you plan to be away for an extended period of time.  When call forwarding is in effect, your telephone will ring once each time your number is dialed, but you will not be able to answer the call.

To activate:

1. Dial *72 (touch-tone phones) or Dial 1172 (rotary dial phones)
2. Listen for a dial tone.
3. Dial the number you want your calls forwarded to.  If this number is long distance from your telephone, you must dial the 1 and the area code followed by the number.  (If this number is a long distance call, you will pay the toll charges for all forwarded calls.)
4. Wait for 2 short tones. This indicates the number has been stored.

To deactivate:

• Dial *73 (touch-tone phones) or Dial 1173 (rotary dial phones).
  Two short tones will confirm this has been removed.

This feature is billed at $1.00 per month.

Call Waiting

This feature notifies you of an incoming call while you are already on a call.  You will hear a tone on the line indicating a new incoming call.  Simply press the hook switch (the buttons or hook the telephone receiver rests on) to put the original call on hold and answer the incoming call.  Press the hook switch again to reconnect you to the original call.  If you hear the call waiting tone and wish to end your call, simply hang up and your phone will then connect you with the new call.  If you wish to not answer the new call, the person calling will only hear your telephone ringing and not receive a busy signal tone.

This feature is billed at $1.00 per month.

Cancel Call Waiting

If you wish to temporarily turn off Call Waiting, simply dial *70 before you place a call.  The 2 short tones you hear after that confirm the feature is on your line.  When you have finished with that call, call waiting will be reactivated on the line.  

This feature is helpful when you are connecting to the Internet on a line that has call waiting.  Your computer can be set to disable the Call Waiting service while you are using the Internet to prevent being disconnected when someone calls you.  While you are on the Internet, callers would hear a busy signal.  After you disconnect, the Call Waiting will be automatically reactivated once you disconnect.

This feature is provided free upon request to Call Waiting customers.

Call Waiting/Priority Ringing

This feature allows you to create a list of up to 10 telephone numbers which will have a distinctive ring and call waiting tones. Other numbers not on the list will be treated as a normal phone call. To set up, change or delete your list:

• Dial *61 (touch-tone phone) or Dial 1161 (rotary phone).

This feature is billed at $1.00 per month.

Caller ID

This feature lets you know who is calling before you answer the phone.  It also lets you know who called if the phone was not answered.  A display unit attached to your phone shows the number and/or name of the caller.  Please be aware that non-listed, non-published or blocked telephone numbers may be displayed. 

Caller ID charges are as follows: 

• for display of the callers phone number only:             $4.00/month
• for display of the caller name and phone number:        $6.00/month
• to rent a Caller ID unit:                                            $2.80/month

Do Not Disturb

This allows you to route your incoming calls to a recorded message stating "The party you have dialed does not wish to be disturbed at this time. Please try your call later." You can put the feature on at any time and take it off at any time by doing the following:

To activate:

• Dial *78 (touch-tone phones) or Dial 1178 (rotary dial phones) 
• Two tones will indicate activation

To deactivate:

• Dial *79 (touch-tone phones) or dial 1179 (rotary dial phones) 
• Two tones will indicate deactivation

This feature is billed at $1.00 per month.

Do Not Telemarket

Are you tired of telemarketers calling or your phone rings and when you answer, no one is there? Do Not Telemarket allows you to intercept callers trying to reach you with an announcement of "You have called a number which does not accept calls from telemarketers. All other callers may press 1 if they wish to complete the call." If telemarketers complete the call, they will be in violation of the FCC rules.

To activate:

• Dial #78

To deactivate:

• Dial #79

You must have a touchtone phone for this service to work.

Per Call Blocking

This feature allows you to dial a code before each call to prevent your number from being given to the person you are calling (via Caller ID.)

To activate:

• Dial *67 (touch-tone phone) or Dial 1167 (rotary phone). This is deactivated when you hang up. (All customers automatically receive this feature.)

This feature is free and automatically provided to all customers.

Per Line Blocking

This feature prevents your number from being given (using Caller ID) to anyone you are calling. 

If you would like your number to be given out for a specific call:

• Dial *82 (touch-tone phone) or Dial 1182 (rotary phone) and then the phone number you are calling.  Blocking will be reactivated when you disconnect that call.

This feature if provided free of charge to residential customers.  (Per Line Blocking is not available to business customers.)

***Not available to business customers unless they can show that inadvertent disclosure of their number will risk harm to themselves, other persons or property.

Selective Call Acceptance

This feature allows you to create a list of up to 10 telephone numbers from which you will receive calls. Any calls from numbers not on your list will receive a message that you are not receiving calls at this time. 

To set up, delete or change your list:

1. Dial *64 (touch-tone phone) or Dial 1164 (rotary phone)
2. A recording will prompt you through the steps

This feature is billed at $1.00 per month.

Selective Call Forwarding

This feature allows you to create a list of up to 10 telephone numbers that will be forwarded to another telephone number when you are away from your phone. Calls from numbers not on the list will not be forwarded. 

To set up, change or delete your list:

1. Dial *63 (touch-tone phone) or Dial 1163 (rotary phone).
2. A recording will prompt you through the steps.

This feature is billed at $1.00 per month.

Selective Call Rejection

This feature allows you to create a list of up to 10 telephone numbers you wish to not receive calls from. Calls from these numbers will receive a greeting informing them their call is not presently being taken. Other numbers not on the list will be completed normally. 

To set up, change or delete your list:

1. Dial *60 (touch-tone phone) or Dial 1160 (rotary phone).
2. A recording will prompt you through the steps.

This feature is billed at $1.00 per month.

Speed Calling

This feature allows you to store telephone numbers on your phone and call them by dialing either one or two digits.  You can store up to 8 telephone numbers by doing the following.

1. Dial *74 (touch-tone phones) or Dial 1174 (rotary phones)
2. Listen for the dial tone
3. Select the number (one or two digits) you wish to store the telephone number on using the numbers 2 through 9.
4. Dial the telephone number you wish to store (e.g., 1-320-555-1212.)  If it is long distance, you must dial the 1 and the area code.
5. Listen for 2 short tones. (This will verify the number is stored).
6. Repeat procedure until completed storing numbers.

You can store up to 30 telephone numbers by doing the following:

1. Dial *75 (touch tone phones) or Dial 1175 (rotary phones)
2. Listen for the dial tone.
3. Select the number (one or two digits) you wish to store the telephone number on using the numbers 20 through 49.
4. Dial the telephone number you wish to store (e.g., 1-320-555-1212.)  If it is long distance, you must dial the 1 and the area code.
5. Listen for 2 short tones. (This will verify the number is stored).
6. Repeat procedure until completed storing numbers. If you wish to change a stored telephone number, simply repeat the above steps. This will automatically erase the previously stored number.

This feature is billed at $1.00 per month.

Three-Way Calling

This feature allows you to make a call while already having a separate established call. 

To establish the second call:

1. Flash the hook switch.
2. Listen for 3 short tones.
3. Dial the number of the second call (including 1 and area code if necessary.)
4. When the second person answers, flash your hook switch to join the original call. If either of the two parties called hangs up first, you will still be connected to the remaining party. If you hang up first, all connections are dropped.

This feature is billed at $1.00 per month.

Voice Mail

Voice mail service is available for Runestone and Lowry customers. We have expanded the features offered in our voice mail system. One of the significant new options is to have voice mail messages delivered to you via e-mail, called e-forwarding. If you have one phone line and are often on the Internet, you can now know within a couple of minutes if someone has left a message for you.

The options, features and pricing of the voice mail plans are listed in the form below. Read about the individual options and a detailed description of the service. If you would like to sign up for the service, please fill in the web form and send your request. If you prefer, you may print this form and mail or fax it to our office.

This service is available only to customers who receive local phone service from the Runestone Telecom or Lowry Telephone Companies. Monthly prices vary depending on what service you choose.
 

Features descriptons:

Additional Mailboxes
You may add additional mailboxes to your account.  These work well for family members, roommates, or employees in a business.  Each mailbox has an individual access code and can forward to a separate e-mail address if you choose E-mail Forwarding.

Allow Dial Out
This feature allows people calling you to dial ‘0’ and transfer the call to your toll-free (800, 888, etc…) number.  This works well if you want to allow people to easily call your cell phone when you are away.

Associated Numbers                         
This option allows multiple phone numbers to share one voice mailbox. 

Auto Login
This feature allows easy access to your mailbox when you are calling from your primary line. This is ideal for people who are not concerned about others accessing the mailbox from that line.  This can be turned on and off as desired.

Daily Notification
This feature allows you to set a time each day that the Voice Mail System should ring your phone to indicate you have new messages waiting to be retrieved.

Distribution Lists
This feature allows you to create groups containing different lists of mailboxes.

Example: If you must often send messages to a group of people or a department within a business, you could create a list containing the voice mail boxes of these people and simply send a voice memo to the Distribution List, sending a copy to each person on the list.

E-Forward
This feature forwards a copy of voice mail messages to an email address you provide and also leaves a copy in the voice mail system which you may retrieve through the call-in methods.  Voice mail messages may be deleted through the email notifications.

E-mail Only
This feature forwards your voice messages to E-mail and does not save them in your voice mailbox. This is useful for those that are concerned with their mailbox exceeding their capacity limit or they would rather manage their voice messages through e-mail only.

Memo
This feature allows you to send memo messages to mailboxes of other Runestone Voice Mail Customers or Distribution lists. The memos are sent directly to the mailboxes without ringing the recipient’s phone.

Message Forwarding
This feature allows you to forward a message to another mailbox or a distribution list. You can also attach your own message to the message you are forwarding.

Message Length
An allowed message length is defined by the plan you choose.  You may add additional recording time if you pick either Voice Mail Plus or Deluxe.

Pager or Phone Notification
Great for people on the go. A reminder page or call alerts you when a new message is left for you.  Notifications can only be sent to toll-free (800, 888, etc…) numbers.

Visual Message Waiting Indication
This feature activates a message light on certain phones when there are new messages in the mailbox.