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Additional Services
Click on one of the services below for more information and usage instructions.
This feature allows you to trace any unwelcome or
threatening calls made to your number. When you receive this type of call:
- Hang up on the caller
- Wait for two seconds
- Pick up the receiver and listen for a dial tone
- Dial *57 (touch-tone phone) or Dial 1157 (rotary
phone)
- A recording will prompt you though the steps
This is a free feature, automatically included with your
local phone service.
This feature allows you to block incoming calls from
telephone numbers who use per call or per line blocking activated. Calls from
these telephone numbers will receive a recording stating the party they are
calling will not accept incoming calls marked as private on their caller ID
box. Calls not using blocking will ring normally.
To Activate:
- Dial *77 (touch-tone phone) or Dial 1177 (rotary
phone)
To Deactivate:
- Dial *87 (touch-tone phone) or Dial 1187 (rotary
phone)
This feature is billed at $1.00 per month.
This feature allows your phone to continuously attempt
redialing a busy number for up to 30 minutes. This will turn off automatically
after the time is up.
To Activate:
- When the number you dial gives you a busy signal,
hang up.
- Pick up receiver and listen for dial tone.
- Dial *66 (touch tone phone) or Dial 1166 (rotary
phone)
- Hang up phone
- When both your line and line of person being called
are free, you receive a distinctive ring.
- After picking up receiver, the call is completed.
To Deactivate (before 30 minute time period:)
- Dial *86 (touch-tone phone) or Dial 1186 (rotary
phone).
This feature is billed at $1.00 per month.
This feature allows you to have incoming calls to your
phone number forwarded to another number when you plan to be away for an
extended period of time. When call forwarding is in effect, your telephone will
ring once each time your number is dialed, but you will not be able to answer
the call.
To activate:
- Dial *72 (touch-tone phones) or Dial 1172 (rotary
dial phones)
- Listen for a dial tone.
- Dial the number you want your calls forwarded to.
If this number is long distance from your telephone, you must dial the 1 and
the area code followed by the number. (If this number is a long distance
call, you will pay the toll charges for all forwarded calls.)
- Wait for 2 short tones. This indicates the number
has been stored.
To deactivate:
- Dial *73 (touch-tone phones) or Dial 1173 (rotary
dial phones).
Two short tones will confirm this has been removed.
This feature is billed at $1.00 per month.
This feature notifies you of an incoming call while you
are already on a call. You will hear a tone on the line indicating a new
incoming call. Simply press the hook switch (the buttons or hook the telephone
receiver rests on) to put the original call on hold and answer the incoming
call. Press the hook switch again to reconnect you to the original call. If
you hear the call waiting tone and wish to end your call, simply hang up and
your phone will then connect you with the new call. If you wish to not answer
the new call, the person calling will only hear your telephone ringing and
not receive a busy signal tone.
This feature is billed at $1.00 per month.
If you wish to temporarily turn off Call Waiting, simply
dial *70 before you place a call. The 2 short tones you hear after that confirm
the feature is on your line. When you have finished with that call, call
waiting will be reactivated on the line.
This feature is helpful when you are connecting to the
Internet on a line that has call waiting. Your computer can be set to disable
the Call Waiting service while you are using the Internet to prevent being
disconnected when someone calls you. While you are on the Internet, callers
would hear a busy signal. After you disconnect, the Call Waiting will be
automatically reactivated once you disconnect.
This feature is provided free upon request to Call
Waiting customers.
This feature allows you to create a list of up to 10
telephone numbers which will have a distinctive ring and call waiting tones.
Other numbers not on the list will be treated as a normal phone call. To set up,
change or delete your list:
This feature is billed at $1.00 per month.
This feature lets you know who is calling before you
answer the phone. It also lets you know who called if the phone was not
answered. A display unit attached to your phone shows the number and/or name of
the caller. Please be aware that non-listed, non-published or blocked telephone
numbers may be displayed.
Caller ID charges are as follows:
- for display of the callers phone number
only: $4.00/month
- for display of the caller name and phone
number: $6.00/month
- to rent a Caller ID
unit: $2.80/month
This allows you to route your incoming calls to a
recorded message stating "The party you have dialed does not wish to be
disturbed at this time. Please try your call later." You can put the feature on
at any time and take it off at any time by doing the following:
To activate:
- Dial *78 (touch-tone phones) or Dial 1178 (rotary
dial phones)
- Two tones will indicate activation
To deactivate:
- Dial *79 (touch-tone phones) or dial 1179 (rotary
dial phones)
- Two tones will indicate deactivation
This feature is billed at $1.00 per month.
Are you tired of telemarketers calling or your phone rings and when you
answer, no one is there? Do Not Telemarket allows you to intercept callers
trying to reach you with an announcement of "You have called a number which does
not accept calls from telemarketers. All other callers may press 1 if they wish
to complete the call." If telemarketers complete the call, they will be in
violation of the FCC rules.
To activate:
To deactivate:
You must have a touchtone phone for this service to work.
This feature allows you to dial a code before each call
to prevent your number from being given to the person you are calling (via
Caller ID.)
To activate:
- Dial *67 (touch-tone phone) or Dial 1167 (rotary
phone). This is deactivated when you hang up. (All customers automatically
receive this feature.)
This feature is free and automatically provided to all
customers.
This feature prevents your number from being given
(using Caller ID) to anyone you are calling.
If you would like your number to be given out for a
specific call:
- Dial *82 (touch-tone phone) or Dial 1182 (rotary
phone) and then the phone number you are calling. Blocking will be
reactivated when you disconnect that call.
This feature if provided free of charge to
residential customers. (Per Line Blocking is not available to business
customers.)
***Not available to business customers unless they can
show that inadvertent disclosure of their number will risk harm to themselves,
other persons or property.
This feature allows you to create a list of up to 10
telephone numbers from which you will receive calls. Any calls from numbers not
on your list will receive a message that you are not receiving calls at this
time.
To set up, delete or change your list:
- Dial *64 (touch-tone phone) or Dial 1164 (rotary
phone)
- A recording will prompt you through the steps
This feature is billed at $1.00 per month.
This feature allows you to create a list of up to 10
telephone numbers that will be forwarded to another telephone number when you
are away from your phone. Calls from numbers not on the list will not be
forwarded.
To set up, change or delete your list:
- Dial *63 (touch-tone phone) or Dial 1163 (rotary
phone).
- A recording will prompt you through the steps.
This feature is billed at $1.00 per month.
This feature allows you to create a list of up to 10
telephone numbers you wish to not receive calls from. Calls from these numbers
will receive a greeting informing them their call is not presently being taken.
Other numbers not on the list will be completed normally.
To set up, change or delete your list:
- Dial *60 (touch-tone phone) or Dial 1160 (rotary
phone).
- A recording will prompt you through the steps.
This feature is billed at $1.00 per month.
This feature allows you to store telephone numbers on
your phone and call them by dialing either one or two digits. You can store up
to 8 telephone numbers by doing the following.
- Dial *74 (touch-tone phones) or Dial 1174 (rotary
phones)
- Listen for the dial tone
- Select the number (one or two digits) you wish to
store the telephone number on using the numbers 2 through 9.
- Dial the telephone number you wish to store (e.g.,
1-320-555-1212.) If it is long distance, you must dial the 1 and the area
code.
- Listen for 2 short tones. (This will verify the
number is stored).
- Repeat procedure until completed storing numbers.
You can store up to 30 telephone numbers by doing
the following:
- Dial *75 (touch tone phones) or Dial 1175 (rotary
phones)
- Listen for the dial tone.
- Select the number (one or two digits) you wish to
store the telephone number on using the numbers 20 through 49.
- Dial the telephone number you wish to store (e.g.,
1-320-555-1212.) If it is long distance, you must dial the 1 and the area
code.
- Listen for 2 short tones. (This will verify the
number is stored).
- Repeat procedure until completed storing numbers.
If you wish to change a stored telephone number, simply repeat the above
steps. This will automatically erase the previously stored number.
This feature is billed at $1.00 per month.
This feature allows you to make a call while already
having a separate established call.
To establish the second call:
- Flash the hook switch.
- Listen for 3 short tones.
- Dial the number of the second call (including 1 and
area code if necessary.)
- When the second person answers, flash your hook
switch to join the original call. If either of the two parties called hangs
up first, you will still be connected to the remaining party. If you hang up
first, all connections are dropped.
This feature is billed at $1.00 per month.
Voice mail service is available for Runestone and Lowry customers. We have expanded the features
offered in our voice mail system. One of the significant new options is to have
voice mail messages delivered to you via e-mail, called e-forwarding. If you have one phone line and
are often on the Internet, you can now know within a couple of minutes if
someone has left a message for you.
The options, features and pricing of the voice mail plans are listed in the form
below. Read about the individual options and a detailed description of the
service. If you would like to sign up for the service, please fill in the web
form and send your request. If you prefer, you may print this form and mail or
fax it to our office.
This service is available only to customers who receive local phone service from
the Runestone Telecom or Lowry Telephone Companies. Monthly prices vary
depending on what service you choose.
| Voice Mail Options |
Voice
Mail Basic
$3.95 |
Voice
Mail Plus
$4.95 |
Voice
Mail Deluxe
$8.95 |
| Allowed
message length |
2 minutes |
3 minutes |
4 minutes |
| Message
retention |
15 days |
15 days |
30 days |
| Maximum
storage |
20 messages/
15 minutes |
25 messages/
20 minutes |
30 messages/
40 minutes |
| Outgoing
greeting length |
30 seconds |
30 seconds |
60 seconds |
| Auto login |
Included |
Included |
Included |
| Stutter dial
tone |
Included |
Included |
Included |
| Included
mailboxes |
1 |
2 |
9 |
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| Additional Options
(please tell us what options you would like to have) |
|
Additional mailboxes $1.00 each |
1
additional mailboxes allowed |
3 additional mailboxes
allowed |
N/A |
|
Daily notification |
Included Option |
Included Option |
Included Option |
|
E-mail only |
Included Option |
Included Option |
Included Option |
|
Visual message waiting indication |
Included Option |
Included Option |
Included Option |
|
Add minutes to allowed message length |
N/A |
Included Option |
N/A |
|
E-forward |
$1.00 /
month |
Included Option |
Included Option |
|
Message forward |
$1.00 /
month |
Included Option |
Included Option |
|
Pager or phone notification |
$1.00 /
month
to a toll-free number |
Included Option
to a toll-free number |
Included Option
to a toll-free number |
|
Allow Dial out |
$1.00 /
month
to a toll-free number |
$1.00 /
month
to a toll-free number |
Included Option
to a toll-free number |
|
Associated numbers |
$1.00 /
month |
$1.00 /
month |
Included Option |
|
Distribution list |
$1.00 /
month |
$1.00 /
month |
Included Option |
|
Memo |
$1.00 /
month |
$1.00 /
month |
Included Option |
Features descriptons:
Additional Mailboxes
You
may add additional mailboxes to your account. These work well for family
members, roommates, or employees in a business. Each mailbox has an individual
access code and can forward to a separate e-mail address if you choose E-mail
Forwarding.
Allow Dial Out
This feature allows people calling you to dial ‘0’ and transfer the call to your
toll-free (800, 888, etc…) number. This works well if you want to allow people
to easily call your cell phone when you are away.
Associated Numbers
This option allows
multiple phone numbers to share one voice mailbox.
Auto
Login
This feature allows easy
access to your mailbox when you are calling from your primary line. This is
ideal for people who are not concerned about others accessing the mailbox from
that line. This can be turned on and off as desired.
Daily Notification
This feature allows you to set a time each day that the Voice Mail System should
ring your phone to indicate you have new messages waiting to be retrieved.
Distribution Lists
This
feature allows you to create groups containing different lists of mailboxes.
Example: If you must often send messages to a group of people or a department
within a business, you could create a list containing the voice mail boxes of
these people and simply send a voice memo to the Distribution List, sending a
copy to each person on the list.
E-Forward
This feature forwards a
copy of voice mail messages to an email address you provide and also leaves a
copy in the voice mail system which you may retrieve through the call-in
methods. Voice mail messages may be deleted through the email notifications.
E-mail Only
This feature forwards
your voice messages to E-mail and does not save them in your voice mailbox. This
is useful for those that are concerned with their mailbox exceeding their
capacity limit or they would rather manage their voice messages through e-mail
only.
Memo
This feature allows you
to send memo messages to mailboxes of other Runestone Voice Mail Customers or
Distribution lists. The memos are sent directly to the mailboxes without ringing
the recipient’s phone.
Message Forwarding
This
feature allows you to forward a message to another mailbox or a distribution
list. You can also attach your own message to the message you are forwarding.
Message Length
An allowed message
length is defined by the plan you choose. You may add additional recording time
if you pick either Voice Mail Plus or Deluxe.
Pager or Phone Notification
Great
for people on the go. A reminder page or call alerts you when a new message is
left for you. Notifications can only be sent to toll-free (800, 888, etc…)
numbers.
Visual Message Waiting Indication
This
feature activates a message light on certain phones when there are new messages
in the mailbox.
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